Refund policy

Last updated: 15 October 2026

This policy applies to consumer purchases made through the House of Style online shop. It does not limit your statutory rights for faulty, damaged or incorrectly supplied goods.

1. Tell us within 14 days

You may withdraw from an online purchase without giving a reason within 14 days after the day you, or a person you nominate other than the carrier, receives the goods. For goods from one order delivered separately, the period starts after the last item is received.

Email info@houseofstyle.pt with your order number and the items you wish to return. Any other clear statement of your decision to withdraw is also accepted. You do not need to wait for our approval to exercise this right within the deadline.

2. Return or hand over the goods within a further 14 days

Send the goods back, or hand them over in our shop, without undue delay and no later than 14 days after you tell us that you are withdrawing. Posting the goods before this deadline is sufficient.

Return address:
House of Style
Av. dos Descobrimentos 0
8125-309 Quarteira
Portugal

You may also bring online returns to this address during shop opening hours: Monday–Friday 09:30–18:00, Saturday 09:30–17:00; Sunday closed (Portugal time). Please include your order number or other proof of purchase. Pack postal returns securely and keep proof of posting; tracked shipping is recommended.

3. Handling and exceptions

You may inspect the goods as you would in a shop. You are responsible only for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Please return accessories and original packaging where possible; missing packaging does not automatically remove your right to withdraw.

Legal exceptions may apply, for example to goods made to your specifications or clearly personalised, goods liable to deteriorate or expire rapidly, and sealed goods that are unsuitable for return for health or hygiene reasons once unsealed after delivery. An exception applies only where its legal conditions are met. These exceptions do not remove your rights if goods are faulty or supplied incorrectly.

Sale and discounted items have the same statutory withdrawal rights as full-price items.

4. Return shipping costs

If you change your mind, you pay the direct cost of sending the goods back. If you hand them over in the shop, there is no return shipping charge. We do not deduct a second return shipping charge when you have already paid the carrier yourself.

If goods are faulty, damaged or supplied incorrectly, House of Style covers the necessary return shipping costs. Contact us so we can arrange an appropriate return method without cost to you.

5. Refunds

For a withdrawal, we reimburse you without undue delay and within 14 days after you inform us of your decision. We may withhold reimbursement until we receive the returned goods or you provide evidence that you have sent them back, whichever happens first.

For withdrawal from the whole order, the refund includes the original standard delivery charge you paid. Any additional amount paid for a more expensive delivery option is not refundable. For a partial return, we refund the returned goods and any delivery amount refundable under applicable law; a delivery charge for the goods you keep is not automatically refunded.

We use the same payment method as the original purchase unless you expressly agree otherwise, without charging you a refund fee. Your payment provider may need additional time to show the credit.

6. Damage, missing or incorrect items

Check your delivery as soon as reasonably possible. Email info@houseofstyle.pt with your order number, a description and, where possible, photographs. Prompt reporting helps us investigate with the carrier. Reporting within 24 hours is appreciated, but is not a condition of your statutory rights and a later report is not automatically rejected.

Contact us to arrange the remedy available under applicable law, which may include repair, replacement, a price reduction or a refund. These rights are separate from the 14-day change-of-mind period. For a voluntary change of item, return it under the withdrawal procedure and place a new order.

7. Optional withdrawal form

You may use this form, but it is not compulsory. Send it to House of Style, Av. dos Descobrimentos 0, 8125-309 Quarteira, Portugal, or email info@houseofstyle.pt.

I/We hereby give notice that I/we withdraw from my/our contract of sale for the following goods:
Order number and goods:
Ordered on / received on:
Consumer name(s):
Consumer address:
Signature (only if sent on paper):
Date: